Privacy Policy

1. Who We Are

Alstar Innovations OPC Pvt Ltd (GSTIN 27AATCA4652J1Z6) is a company registered in India, operating the website and services at alstarinnovations.com. Our registered address is Shop 10, Sapphire, Vishal Nagar, Pune, Maharashtra 411027. You can reach us at support@alstarinnovations.com.

2. Information We Collect

• Account information: name, email address, phone number when you sign up or sign in via OTP.
• Order information: shipping address, order details, payment references (we do not store card numbers — payments are processed by Razorpay).
• Usage data: pages visited, features used, device type, browser, and IP address collected via Google Analytics.
• API keys: If you use our IndiaMart leads service, your CRM API key is transmitted to our team to generate your report and is not stored permanently.

3. How We Use Your Information

• To process and fulfil your orders.
• To send OTPs and transactional emails related to your account.
• To deliver purchased services (e.g. leads reports) to your email.
• To improve our website and services through anonymised analytics.
• To comply with legal and regulatory obligations in India.

4. Sharing of Information

We do not sell your personal data. We share information only with:

• Razorpay – for payment processing.
• Shiprocket – for order logistics and shipping.
• Supabase – our database infrastructure provider.
• Resend / Nodemailer – for transactional email delivery.
• Government or regulatory authorities where required by law.

5. Data Retention

We retain your account and order data for as long as your account is active or as required by Indian law (typically 7 years for financial records). You may request deletion of your account by contacting us at support@alstarinnovations.com.

6. Cookies

We use cookies for session management (authentication) and analytics (Google Analytics). By using our website you consent to these cookies. You can disable cookies in your browser settings, though some features may not function correctly.

7. Your Rights

Under applicable Indian privacy law, you have the right to access, correct, or request deletion of your personal data. Contact us at support@alstarinnovations.com to exercise these rights.

8. Security

We use industry-standard security measures including HTTPS encryption, httpOnly JWT cookies, and access controls. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact

For any privacy-related queries, contact us at:
Alstar Innovations OPC Pvt Ltd
Shop 10, Sapphire, Vishal Nagar, Pune, Maharashtra 411027
support@alstarinnovations.com
+91 99229 20039